How long does it normally take for a refund?

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1. If I want to refund my tickets, who should I contact to?
2. How can I change or cancel my flight reservation ?
3. How do I request a refund for a ticket I will not be using ?
4. What are the fees for changing my ticket?
5. How do I change details of my trip after I have completed the booking?
6. What if my flight has been cancelled?
7. What are the fees for cancel my tickets?